National GP Patient Survey
Last Updated: Tuesday, 17 December 2024The most recent results for this practice : 2024 Survey
These are the actions we have taken to improve our patients' experience based on the results of the survey
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- Examined report from telephony supplier to look at whether we have enough staff answering telephones during peak times
- Increased how many staff are on the telephones
- Increased feedback to staff regarding call waiting times
Future plans
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- Changes to how appointments can be made (Feb 2025)
- Changes to how reception answer phones and ask questions (Feb 2025)
- Changes to appointments (Feb 2025)
- Practice drop-in sessions to raise awareness around NHS App