Patients' Charter

Our Patients' Charter details what you can expect when dealing with the surgery. These are the guidelines by which our surgery operates. Please read through them when considering Long Lane Medical Centre in dealing with your health care.

As family practitioners, we aim to deliver high quality care for the whole family within our local area.

We aim to respect each persons' individual needs and preferences.

We are a team and will work in partnership with you in your health care, protecting your confidentiality within our team.

We value honesty, trust and respect in our relationship with you.

We aim to keep you well informed about your health, the choices, treatments and benefits available to you. If there is anything you feel you are unsure of, please ask.

We aim to continually improve the services we provide through ongoing professional education, personal development and patient feedback.